Microsoft Dynamics CRM

PSC Group Named to 2010 President's Club for Microsoft Dynamics!  more...  

 Have customers? If you’re in business today, it’s a good bet that you do. Customers are the lifeblood of any business, and as such, are critical to the growth and stability of your firm. Establish a competitive edge by knowing more about your customers and prospects than your competition does.

Microsoft Dynamics CRM is a fully integrated customer relationship management solution. Comprised of a robust suite of sales, marketing, and service capabilities, it offers businesses of all sizes a fast, flexible, and affordable solution for finding, winning, and growing profitable customer relationships.

Improve Sales Productivity

• Eliminate redundant e-mail tracking.

• Improve communication and team collaboration through seamless integration with Microsoft Office
  products.
• Promote Office Outlook contacts to Microsoft Dynamics CRM with a few mouse clicks.
• Close deals faster by centrally tracking key data and attributes for each deal.
• Create and monitor customized offers and pricing for each opportunity.
• Better track and position yourself against competitors.

Pinpoint Your Marketing Efforts

• Instantly segment customers or prospects.

• Create highly targeted lists and associate them with campaigns.
• Export lists into multiple formats for bulk e-mail or direct-mail communications.
• Manage event planning and execution from beginning to end.
• Track details related to venues, rooms, event sessions, speakers, and sponsors.
• Track key metrics and measure the return on investment to optimize future events.
• Track responses across communications channels, linking them to campaigns and lead sources.
• Convert responses to leads and opportunities with a few mouse clicks.

Enhance your Customer Service Operations with Insight

• Closely monitor customer service and support processes with dashboards and scorecards.

• Identify and address issues and refine key performance indicators (KPIs).
• Provide customer service reps with embedded cross-sell offers tailored to the needs of specific
  customers.
• Use built-in reports or create custom reports with a Report Wizard.
• Boost customer service with better communications between field service and office staff.

Now is the time to examine your customer relationship strategy – because if you’re not communicating with your customers, it’s a sure bet that your competitors are!

For more information on how PSC and Microsoft Dynamics CRM can help take your organization to the next level, contact us at microsoftdynamics@psclistens.com or contact a sales representative at (913) 234-8172.